Great Customer Service
“Great customer service, timely work, fair pricing but most of all creative suggestions from Todd and his excellent staff. Would use them again wherever I might be located.”
Exactly What I Needed
“I was looking for a ship’s ladder. Acadia’s website showed an image of exactly what I needed for our loft area. I worked w/ Acadia’s tech to adjust ladder’s hinge mechanism to accommodate attaching to the face of the truss on our loft. Ladder hinged perfectly. Initial order said that delivery might take up to 6-8 weeks; ours was delivered within 4 weeks. Very well made; have received many compliments on its construction. I would highly recommend Acadia for their ladders.”
-Joseph
Acadia Stairs: Hello Joseph, I’m so glad to hear that you like your new custom ship ladder! We always try our best to get our products to you as fast as possible, it was a pleasure working with you on this, we hope to hear back from you again soon!
Gorgeous
“Great customer service and workmanship. Our custom ship ladder is gorgeous, sturdy and our kids favorite thing to climb on!!! Thank you so much!!!”
-Danielle
Acadia Stairs: Hello Danielle, Thank you for the great review, we pride ourselves on our craftsmanship and customer service, we are glad to hear your kids are enjoying it as well!
A Joy to Work With
“Peter was a joy to work with. he’s responsive, talented and provides a wonderful product. my client was so happy! I’d highly recommend him and use him again in the future.”
-Anjie
Acadia Stairs: Hello Anjie, it was great working alone side with you on this project. We hope to hear back from you soon on any new projects!
One of a Kind
“Awesome!! The stairs are beautifully designed and constructed. The people are professional and the product is delivered and installed on time. If you are looking for a “one of a kind staircase” the place to shop is Acadia Stairs.”
-Lillian
Acadia Stairs: Hey Lillian, Thank you for your kind words, we treat every custom staircase build as if it was one of our own! We are glad you love it!
High Marks
“I would give Acadia Stairs high marks for Available choices, Expertise of the sales staff, Kindness and cooperation of the design & engineering staff, Ease of ordering, Payment options,on time delivery, and accuracy of the delivered product in its adherence to agreed upon design. I dealt mostly with Peter Lo, who was my main and only interface during all stages of the process of acquiring the steps. I attribute my excellent overall experience to Peter Lo. I bought two of them. If I ever were to be back in the market for stairs, I will definitely call on Peter Lo at Acadia Stairs.”
-Ravi
Acadia Stairs: Acadia Stairs Hey Ravi, I will be sure to pass these kinds words on to Peter, I know he will appreciate them. We are glad you had an awesome experience with us! We hope to hear back from you soon!
Beautifully Designed and Constructed
“Awesome!! The stairs are beautifully designed and constructed. The people are professional and the product is delivered and installed on time. If you are looking for a “one of a kind staircase” the place to shop is Acadia Stairs.”
-Ravi
Acadia Stairs: Acadia Stairs Hey Ravi, I will be sure to pass these kinds words on to Peter, I know he will appreciate them. We are glad you had an awesome experience with us! We hope to hear back from you soon!
AAA+
“Great guys, working hard, doing a fantastic job. AAA+.”
-Andreas
Acadia Stairs: Hey Andreas, Thank you for this great review! We hope to hear back from you soon for a new stair project!
Top Notch
“Top notch. Great service.”
-Dan
Acadia Stairs: Hey Dan, Thank you for the great review! We are glad to hear you had a great experience with us!
Great Company. Very Professional.
“Great company to deal with very professional. first class finish on finished product. I will order staircase again if needed.”
-Denis
Acadia Stairs: Hey Denis. We hope to hear from you again soon for another staircase, it was great to work with you on this project!
My Stairs Were Perfect!
“My stairs were perfect! Exactly as ordered. Acadia worked w me through several edits and made numerous and valuable suggestions which added to my project. Thank you for your expertise!”
-David
Acadia Stairs: Hey David, It is so good to hear that you love the final product of your project, it was a pleasure working with you.
Superb
“Superb customer service. Immediate or very quick response to our many calls and questions for our home owner project. attention given to any issues with solutions that they took on to remedy. our new modern stairs are the best feature of our contemporary house.”
-Ed & Darcy R.
Acadia Stairs: Hello Darcy, We always pride ourselves on customer service, we are glad that you you love you new custom staircase! We hope to see you again soon!
Had the Stairs Up in One Day
“My experience was great. Design, pricing, customer service, responsiveness was awesome. We had the stairs up in one day. Todd would always be there to answer questions before the purchase and with planning the installation. I would highly recommend Acadia Stairs to all.”
-Stan
Acadia Stairs: Hey Stan, I’m glad to hear you had a great experience with us, we had a pleasure working with you on your project as well.
Product looks amazing!!
“Service was great. Product looks amazing!!”
-Allen
Acadia Stairs: Hey Allen, we are glad you love you custom stairs!
Outstanding Communications and Support Throughout the Process.
“The custom-made wood and metal ship’s ladder for my loft arrived with amazing quality – strong, perfectly rendered and lovely. During the ordering process, the ability to speak to the designer was invaluable. And Michelle provided outstanding communications and support throughout the process.”
-Rich
Acadia Stairs: Hey Rich, we are glad you like the metal ship ladder we made for you! i will also let Michelle know about this great review! we pride ourselves on customer service.
Excellent Knowledge and Design Sense
“Excellent knowledge and design sense. Quick turn around and attentive customer service. Reasonable pricing for custom builds.”
-Alef
Acadia Stairs: Hello Alef, thank you for this great review, we are glad you like you custom stairs!
